TipMefy support
TipMefy is a tip tracker for people who work for tips. Log what you made, see which shifts actually pay, and keep every year of your history.
Questions, problems, or anything at all: support@tipmefy.com
A real person reads that. Please say which iPhone you have and what happened — it saves a round trip.
Where your data lives
Everything you log stays on your phone. TipMefy works with no account, makes no network requests in normal use, and behaves identically in airplane mode.
An account is optional and free. Its only job is to keep a copy of your ledger so that losing your phone does not lose your history. The full detail is in the privacy policy.
Getting your data out
You never need us, and you never did:
- CSV export — for a spreadsheet or a tax preparer
- A full backup file — restores back into the app
- A year-in-review PDF
All three are produced on your phone and go only where you send them. Settings → Data & privacy.
Common questions
How do I cancel a subscription?
In your iPhone's Settings, not in TipMefy — Apple handles all billing.
Settings → your name → Subscriptions → TipMefy. Cancelling stops the renewal and you keep Pro until the period you have paid for runs out.
Cancelling never touches your records. Your shifts, hours, workplaces and history stay exactly where they are, and the app keeps working.
I paid, but Pro is not switched on
Try Restore purchases on the Pro screen. That is also what to use on a new phone or after reinstalling.
If a payment has just gone through, give it a moment — the store and our server sometimes finish a second or two apart, and the app will say so rather than pretending the purchase failed.
Still stuck? Email us and mention the Apple ID you bought with. We can see whether the subscription is active; we cannot see anything about your money.
I got a new phone. Where are my shifts?
If you made an account, sign in and your ledger comes back.
If you did not, your history was only ever on the old phone. Restore that phone's backup, or use a TipMefy backup file if you made one. This is the one thing an account protects against, and it is why we offer it.
How do I delete my account?
Settings → Data & privacy → Account. It removes the account and the copy we hold, permanently.
Everything on your phone stays exactly where it is. That surprises people, so it is worth being plain about: deleting your account is not deleting your records. If you want the ledger gone from the phone too, that is Delete everything on the same screen, and it is a separate action on purpose.
Do you sell my data?
No. There are no ads, no analytics and no trackers in TipMefy, and nothing about your money reaches anybody. The privacy policy says exactly what the one third party we use is told, and when.
Is the area comparison using my earnings?
No. It compares against published wage figures from the U.S. Bureau of Labor Statistics, which ship inside the app. Nothing about you is sent anywhere to produce it.